SOLUTIONS

Our IP solution package are underpinned by the experienced staff at Metrotel together with our stringent service level agreement 'SLA', fully redundant and resilient MetroNet own optical fiber network that boast an annual service availability of approx 99%. It also provides you with access to the best products and services range available - and gives you the flexibility to pick-and-mix according to your requirement. It can be hosted on your premises, subject to LAN and WAN infrastructure being IP enable it means your network must be configured to priorities voice over data traffic to ensure the quality of your voice and multimedia calls, or you might just prefer use offshore hosting.

Whatever option (s) you choose, you're assured of the first class training you need. Metrotel will ensure you have the in house capability to run your solution on daily basis. Even so, you will have the additional peace of mind of knowing that we will provide a single "point of contact" of all your service requirements.

Our IP telephony solutions comprise two categories:
  1. Call processing
  2. IP Phones (Wired, Wireless & Smartphone)

style="padding-bottom:0;">Features:

  • Voice call PABX (Existing) & IP PABX
  • PC Based Receptionist Console
  • Short Code & Physical Connectivity
  • Multiple Option Auto-Attendance
  • Call Routing and Forwarding
  • Automated Call Distribution
  • Virtual Voice Mail / Conf Room
  • Custom Hunt Group
  • Call Center Solutions
  • Customer Hunt Group
  • Directory Services
Managed IP Telephony
Hosted IP Telephony
IP Telephony Access
  • Customer owns equipment but service provider maintains and oversees
  • Customer has full benefits of service provider's IP telephony investment
  • No need to train staff - customer benefits from service provider's extensive staff while having immediate access to CPE
  • Savings with bulk minutes
  • Features bundled or a la carte so customers buy what they need
  • Fully outsourced solutions
  • Customer has full benefits of service provider's IP telephony investment
  • No need to train staff - attractive to SMB
  • Savings for inter-office communications because service providers typically offer bulk minutes
  • Features bundled or a la carte so customers buy what they need
  • Web-based interface makes administration easy
  • For customers that manage CPE Deal with one service provider for WAN, local and long distance, voice and data
  • Service provider supports connectivity to PSTN, primary rate interface (PRI) not needed at each location
  • Bulk minutes typically reduce costs
  • Service Provider has IP telephony infrastructure, which augments CPE capabilities with advanced features
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